Staybridge Suites Gainesville I-75, an IHG Hotel

As an Elite Platinum member, I have certain expectations of service that, unfortunately, were not met during my recent stay. Firstly, the lack of daily housekeeping was a significant inconvenience. Although I understand some hotels have modified services, the communication and execution here were poor. The complimentary breakfast offered was mediocre at best, lacking both in quality and variety. This was disappointing, especially considering the reputation of the hotel. Additionally, our experience with room service was extremely frustrating. We had two reservations and were explicitly promised housekeeping services on the third night. Despite requesting a sheet change and trash removal early in the morning, we were repeatedly told of delays at 2 PM and again at 3 PM, with assurances that our room would be attended to. However, by 4 PM, we were informed that the housekeeping staff had already left for the day. This lack of service is unacceptable. Our request for a new room due to these issues was flatly refused. Moreover, observing a member of the housekeeping staff leisurely using her phone in the afternoon, while our requests were being neglected, was particularly galling. This incident speaks volumes about the inefficiency and incompetence of the staff. For a hotel that prides itself on service, this experience was deeply disappointing. As a loyal and frequent guest, I expected much better and hope this feedback leads to significant improvements. As a Hilton Gold member, I’ll go with the adjacent site next time for sure.